About Us

Company Profile

ABOUT Mamorubot 3D printing

3D Printing.

Change your life, immediately!

We are a company created by young and enthusiastic people who would like to become known around the world for our product quality and customer service.

We are providing users with high-quality 3D printer, Filaments, 3D printer parts and so on.

 

Take a tour through our catalogue and fall in love!

 

PRIVATE POLICY

Thank you for visiting mamorubot.onloon.net. We respect the privacy of our visitors and customers, are committed to protecting your personal information and take your online safety seriously. To better serve you and so you understand how your information is used on our site we have explained our Privacy Policy below.

Information we collect:

We believe it's important for you to know what type of information we collect when you use our site. This information includes your email, name, business name (if relevant), street address, zip code, city, country, telephone number and password. We collect this information in several different ways; to begin with we use cookies that are needed to compile and aggregate non-personally identifiable information about the visitors to our web site. Personally identifiable information consists of information that is unique to you, such as credit card number and bank account numbers.

This information is used in the following ways:

To make the site easier for you to use by not having to enter information more than once.
To help you quickly locate information, products, and services.
To allow us to create content on the site that is most relevant to you.
To alert you to new information, products, and services.

Registration and Ordering:
During registration you will be prompted to provide us with your name, shipping and billing address, phone number, email address and credit card number. In addition, we may also ask you for your country so that we can comply with applicable laws and regulations. We might also ask for your gender. This sort of information is used for billing purposes, to fulfill your order, to communicate with you about your order, and for internal marketing purposes. If we encounter a problem when processing your order we may use the personal information you provide us with to contact you.

Email Addresses:
When placing an order if you sign up for our email newsletter we will use this email address to notify you when we stock a new brand or product style, and inform you in advance about up and coming offers and contests. Your participation in a contest is completely voluntary, and you may choose whether to participate and disclose information to us.

Privacy Security:
We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. We use the latest in encryption technology, and all employees must sign a confidentiality agreement that forbids them from disclosing any information to which they have access, to other individuals or entities.

Types of Email Sent to Customers:
We send email content to our customers that may include transaction emails, shipping notification, weekly deals, promotional notices etc.

Newsletters and Email Promotions: 
We use email to communicate news and special promotions to our members. If you'd rather not receive these messages, you can click the unsubscribe link on the email and you will be unsubscribed from the mail list immediately.

 

SHIPPING INFORMATION

Receiving time = Processing time + Shipping time

1.   Processing time:1-2 business days

2.   Shipping Time:

a.   Standard Shipping: 7-15 business days (10 days on average)

b.   Express Shipping: 2-7 business days (5 days on average)

Please Note:

For a successful delivery, we suggest you leave your mobile number during checkout.

1.   Unsuccessful delivery caused by a blank mobile column will not be compensated.

2.   Should you have any questions please contact our customer service at support@mamorubot.com

3.   We are not responsible for shipping times so do not offer refunds because an order arrived later than expected.

4.   We receive many emails daily so it may take up to 24-48 hours to reply to your email. Thank you for your patience and understanding.

 

Shipping FAQs

 

1. What delivery companies do you use?

 

We use CHINA POST, DHL, FedEx, TNT, UPS etc.

 

2. Is shipping cheaper if I purchase more items?

 

Yes. The more items you purchase, the higher the discount as the average shipping cost per unit will be much cheaper than if you just buy one piece.

 

3. How long does it take to prepare my order?

 

If the item is in stock we will ship it out within 24 hours. If not, we may need 1-3 days to prepare for delivery.

 

4. How do I track my order?

 

Within a week of your order being fulfilled (shipped), you will receive notification of your tracking number

 

5. How do I change my shipping address and method?

 

Once you have placed an order the shipping method should not be altered. However, you can still contact our Customer Service Department via support@mamorubot.com,and tell us your request. Please do this as soon as possible. If the package has not been dispatched we will be able to ship to the new address and/or using the updated method. However, if your package has already been shipped, we will not be able to change shipping information.

 

6. What if my parcel is stopped by customs?

 

If your order cannot be cleared by customs please contact us and we will conduct further investigation with the shipping company on your behalf.

 

7. Why is my tracking number invalid?

 

The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time there are several possible causes: the shipping company has not updated the delivery information on the website with the most up-to-date status, the tracking code for the package is incorrect, the parcel has been delivered and the information has expired, or the shipping company has deleted the tracking code history. We advise you to contact our dedicated Customer Service Department by support@mamorubot.com stating your order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information

 

 

EXCHANGE POLICY

We take great pride in our reputation for quality and our website contains detailed specification for every single item for your reference. 

We are 100% sure that you will love your Mamorubot purchases. But in the unlikely event you have any issues with your order please email us via support@mamorubot.com  within 48hrs of receiving your items for eligibility & conditions. 

We will provide you with an exchange or store credit for full priced items only where: 

Items are in saleable condition, in their original packaging with all tags still intact;
items have not been worn, damaged or washed; we are notified within 48 hours upon receipt; items are sent back to us within 7 days from the date of receipt; and are received by us within 14 days from the date of receipt. Note we only offer exchange or store credit. 


If you have received an incorrect or faulty item in your order we sincerely apologies, we have strict quality assurance techniques to ensure this does not happen.

If this is the case simply send images of the incorrect/faulty items to support@mamorubot.com 

and we will resolve the matter for you urgently. 

If you would like to cancel your order you may do so within 24 hrs of placing your order, because we are dedicated to getting your orders to you promptly we are unable to cancel the order outside of this time-frame as it may already be on its way to you. 

Please Note: We do not ship to PO Boxes

Shipping costs are non-refundable or eligible for store credit
*International shipments may be subject to import taxes, duties and custom fees, which are levied once your package reaches the country of destination and are the responsibility of the recipient.

Keep in mind any discounted items are ineligible for return or exchange.  

If you have any questions or queries please contact our dedicated customer service team viasupport@mamorubot.com with your enquiry and they will assist you further.

 

TERMS&CONDITIONS

1. About Mamorubot

Mamorubot is a new company created by young and enthusiastic people who would like to become known around the world for our product quality and customer service.

2. Introduction

These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website. You must be at least 18 years of age to use this website.

By using this website and by agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age. This website uses cookies.

By using this website and agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of privacy policy.

3. License to Use Website

Unless otherwise stated, Mamorubot and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view , download for caching purposes only, and print pages or OTHER CONTENT from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You Must NOT:

·         Republish material from this website (including republication on another website)

·         Sell, rent or sub-license material from the website

·         Show any material from the website in public

·         Reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose

·         Edit or otherwise modify any material on the website

·         Redistribute material from this website (except for content specifically and expressly made available for redistribution)

You must NOT use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must NOT use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must NOT conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without Mamorubot's express written consent.

You must NOT use this website to transmit or send unsolicited commercial communications.

You must NOT use this website for any purposes related to marketing, unless otherwise stated, and without Mamorubot's express written consent.

4. User Content

In these terms and conditions “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to Mamorubot a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to Mamorubot the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or Mamorubot or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

5. Copyright

Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this website.

6. Intellectual Property Infringement Policy

Nothing in these Terms constitutes a transfer of any Intellectual Property rights from us to you.

We own and retain all proprietary rights to the Site, the Content, and all associated Intellectual Property rights. You are permitted to use the Site only as authorized by us.

As a User, you are granted a limited, non-exclusive, revocable, non-transferable right to use the Site and Services to create, display, use, play, and download Content subject to these Terms.

Our Intellectual Property must not be used in connection with a product or service that is not affiliated with us or in any way brings us in disrepute.

You must not modify the physical or digital copies of any Content you print off or download in any way, and you must not use any illustrations, photographs, video or audio, or any graphics separately from any accompanying text.

7. Limitation of Liability and Warranty

Except as otherwise provided in the standard terms of sale that govern the same of each product on this site, this site, the products offered for sale on it and the transactions conducted through it are provided by Mamorubot on an “as is” basis.

Mamorubot makes no presentations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site except as provided here to the full extent permissible by applicable law, Mamorubot disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, non-infringement, title, quiet enjoyment, data accuracy, and system integration.

This site may include inaccuracies, mistakes or typographical errors. Mamorubot does not warrant that the content will be uninterrupted or error free. to the maximum extent permitted by law, Mamorubot will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, indirect incidental, punitive, exemplary, special, or consequential damages.

To the maximum extent permitted by applicable law, Mamorubot total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the amount of fees actually paid by you to Mamorubot during the month immediately preceding the act allegedly giving rise to Mamorubot’s liability.

8. Order Acceptance

Please note that there may be certain orders that we are unable to accept and must cancel. Mamorubot reserves the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.

Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer, all associated liability and risks during transportation shall be borne by the buyer.

9. Transfer of Title

Title to the products in your order will be transferred to you when the products leave our warehouse and are delivered to the carrier for shipment to an address designated by you in the order. All liabilities and risks to the products will also be transferred to you at that time. By placing an order on this Site, you authorize Mamorubot to engage third party shipping services on your behalf.

10. Typographical Errors

While Mamorubot strives to provide accurate product and pricing information, pricing or typographical errors may occur.

Mamorubot cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Mamorubot shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mis-priced, Mamorubot may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

11. Indemnity

You hereby indemnify Mamorubot and undertake to keep Mamorubot indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Mamorubot to a third party in settlement of a claim or dispute on the advice of Mamorubot's legal advisers) incurred or suffered by Mamorubot arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

12. Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavors to comply with the terms and conditions of any Agreement contained herein.

13. Termination

You agree that we may, at any time and at our sole discretion, with or without cause or any notice to you, terminate your access to the Site. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection therewith.If applicable law requires us to provide notice of termination or cancellation, we may give prior or subsequent notice by posting it on the Site or by sending a communication to any address (email or otherwise) that we have for you in our records.

14. Notice of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. 
If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place.

You are therefore advised to re-read this statement on a regular basis.